Shipping and Return Policies
We want you to love your scrubs. If something isn’t quite right, we’re happy to help with a return.
Return Window
Returns must be initiated within 30 days of delivery. Any return requests made after 30 days unfortunately cannot be accepted. If you'd like to ask for a return or a refund, please click here to fill out our form.
Condition of Items
To be eligible for a return, scrubs must be:
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Unworn
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Unwashed
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Free of stains, odors, or damage
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In original condition with all tags attached
Because our scrubs are considered wearable medical apparel, items that show signs of use cannot be accepted for return.
How to Start a Return
To initiate a return, please contact our support team with:
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Your order number
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The item(s) you wish to return
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Reason for the return
Once approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs, unless the item received was incorrect or defective.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once the returned items are received and inspected:
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Refunds will be issued to the original form of payment
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Please allow 5–10 business days for processing after the return is received
Original shipping costs are non-refundable.
Exchanges
At this time we do not process direct exchanges. If you would like a different size or item, please return the original item and place a new order.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will make it right.
